Tag-Archive for ◊ employee retention ◊

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• Thursday, May 19th, 2011

According to¬†an article by Will Helmlinger of the The Resource Development Group, “the cost to replace one Customer Service Representative earning $18,000 annually is nearly $58,000”. A study by the¬†Institute for Research on Labor and Employment, University of California, Berkeley evaluating the effects of the US Family Medical Leave Act found that “turnover costs for […]