Tag-Archive for ◊ management tools ◊

• Tuesday, November 22nd, 2011

Successful leaders empower their people to make decisions, share information, and take risks. Here are three ways to get out of your people’s way and let them take ownership: Give responsibility and autonomy. Let those who demonstrate the capacity to handle responsibility take on new levels of accountability and have autonomy over their tasks and resources. […]

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• Monday, November 14th, 2011

Social experiments have upended almost everything that modern management takes as a given. Science has managed to reveal some crazy things that fly in the face of almost every commonly accepted management practice. Here’s the latest: Rewards for top performers lead them to worse performance. And if you want to foster innovation, bonuses won’t work […]

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• Thursday, May 19th, 2011

According to an article by Will Helmlinger of the The Resource Development Group, “the cost to replace one Customer Service Representative earning $18,000 annually is nearly $58,000”. A study by the Institute for Research on Labor and Employment, University of California, Berkeley evaluating the effects of the US Family Medical Leave Act found that “turnover costs for […]

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• Wednesday, May 18th, 2011

How Can I Keep The Good Ones? Effective employee retention is based on the fact that people stay with something until the pain of staying exceeds the expected pain of leaving. Most people who are really good at something, like your top employees, have a low ‘pain of leaving’ because they know they can find […]