Successful leaders empower their people to make decisions, share information, and take risks. Here are three ways to get out of your people’s way and let them take ownership: Give responsibility and autonomy. Let those who demonstrate the capacity to handle responsibility take on new levels of accountability and have autonomy over their tasks and resources. [...]

Social experiments have upended almost everything that modern management takes as a given. Science has managed to reveal some crazy things that fly in the face of almost every commonly accepted management practice. Here’s the latest: Rewards for top performers lead them to worse performance. And if you want to foster innovation, bonuses won’t work [...]

According to an article by Will Helmlinger of the The Resource Development Group, “the cost to replace one Customer Service Representative earning $18,000 annually is nearly $58,000″. A study by the Institute for Research on Labor and Employment, University of California, Berkeley evaluating the effects of the US Family Medical Leave Act found that “turnover costs for [...]

One day while reviewing my open positions, it became quite obvious that I was having more success in certain areas and I wanted to know why. I came to the conclusion that it was those departments that I had the most knowledge of and felt the most comfortable with. Those positions all reported to hiring [...]